You may have trouble receiving push requests if there are network issues between your phone and our service. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available.
Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection. Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device's configuration to sync date and time automatically with the network. Should neither of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps. If you can't get Duo Push working on your own and your administrator has enabled Duo's device management portal, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.
If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact your organization's Duo administrator to request reactivation of Duo Mobile. Contact your Duo administrator immediately if you lose your phone or suspect that it's been stolen! If you aren't able to log in to Duo at all then your Duo administrator can disable the missing phone for authentication and help you log in using another method.
While it's important that you contact your administrator if you lose your phone, remember that your password will still protect your account.
Find a lost phone
Contact your administrator if your token stops working or if you can't log in with the passcodes it generates. Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login.
In some cases this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc. Your administrator will ask you to generate three passcodes in a row and can attempt to resynchronize the token.
Find and lock a lost Windows device
The minimum supported operating system version for Duo Mobile 3. You will will receive the latest compatible version of Duo Mobile 3. Find My Phone can help lay your worries to rest. Ring, lock, erase, or show your phone on a map with this free service on account. The Find My Phone service on account. Interested in other ways to protect your phone and the content you have on there? See Protect my phone for info about reset protection, and the Lock screen FAQ for info about setting a password on your phone.
Learn more about Find My Phone. Skip to main content.
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